Returns and Exchange policy: If you receive your jewelry and are unhappy, you can return it unworn and in the original box and exchange it for another item by sending us an e-mail within 14 days of purchase. **This policy excludes custom made gemstone bracelet sets. Please see below.
Shipping: The customer is responsible for safe return shipping. Estie Ott is not responsible for items lost or damaged in transit.
Repairs: If your jewelry requires repair, please take a photo and e-mail us. We will get back to you with a course of action and cost for repair.
*Gemstone stretch bracelet policy: bracelets are custom made to order and cannot be re-sized or altered after making. All sales are final. No returns or re-makes.